Nonprofit Management: Treat Employees Better, Not Worse, In Tough Economy

My message here is simple: Treat your employees better in tough economic times, not worse, and your organization will be rewarded!
Here are some of the many reasons to focus on improving your work environment and treating employees better now more than ever:

Nonprofit Customer Service: Learning from United’s BIG Mistake

I’m no expert in customer service, but I think “United Breaks Guitars” is a great example of why world class customer service should be a priority for all nonprofit organizations.

How to handle media interviews: Tips for Nonprofits

I have particpated in live and taped interviews with local t.v. news stations, interviews with community newspapers, radio show interviews and even had the pleasure to be quoted by ABC News, the Daily News, and the Wall Street Journal. I am by no means an expert on interviewing or a PR professional but I am writing a few tips on media interviewing that I wish had been shared with me before I had to step in front of the mic.

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